Privacy Policy

OVERVIEW

Le Chat Blanch is committed to protecting your privacy and data.

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.lechatblanch.com (the “Site”).

By using our Site, you consent to the collection and use of information by us in accordance with the terms of this Privacy Policy.

 

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, email address, payment type selected (PayPal, credit card, debit card or bank transfer) phone number and your notes regarding preferred time of delivery. We refer to this information as “Order Information”.

You may choose not to provide us with certain Personal Information. In such an event, you can still access and view much of the Site; however, you may not be able to order any products.

From time to time, we may also use your Personal Information to send you free samples of new products or product brands different from those you usually order.

We retain this information so that we can recognise you as a registered customer and fulfil the orders that you place with us.

We keep a record of your purchases with us to help us deal quickly with any problems you may experience with your order and to improve our service. We also keep a record of any email correspondence you send us.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

 

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

- Communicate with you;

- Screen our orders for potential risk or fraud; and

- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

 

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy.

We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/.

You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

We will not share your information with anyone else to enable them to send you direct marketing unless you agree otherwise. However, there are circumstances where it is necessary for us to share personal information in order for us to provide our customers with our delivery service. At all times where we use or disclose your information it will remain secure.

We may use the information you supply us with to enable third parties to carry out technical, logistical or other functions on our behalf.

For example, we share your name, shipping address, and phone number to registered third-party delivery services.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

If you default on payments, we may disclose your relevant details to debt collection agencies.

 

CHANGES IN YOUR PERSONAL INFORMATION

If any of your Personal Information changes (such as your zip code), or if you no longer desire our service, we will correct, update, or remove that personal data provided to us. This can be done by sending an e-mail with your new information to lechat@lechatblanch.com

In addition, you may access and update your information in your Account area on our Site.

 

SECURITY & FRAUD

Le Chat Blanch web is hosted on Shopify Inc which includes an SSL certificate that uses industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.

Shopify has Le Chat Blanch shopping cart hosted on a Level 1 PCI DSS (The Payment Card Industry Data Security Standard) compliant server.

 

Le Chat Blanch Payment Gateway is provided by PayPal Express Check Out which has also achieved PCI DSS compliance certification under various programs and standards. This underscores our commitment to security and the protection and integrity of our customer data.

It is important for you to protect against unauthorized access to your password and to your computer. Be sure to log out when using a shared computer.

Please be wary of fraudulent requests for your card details by email. We will never email you asking for these as email is not secure.

Le Chat Blanch takes precautions to protect your Personal Information. While we make reasonable efforts to safeguard your Personal Information once we receive it, no transmission of data over the Internet or any other public network can be guaranteed to be 100% secure.

 

LIMITS TO YOUR PRIVACY

Our Site may contain links to other Web sites. Le Chat Blanch wants you to be aware that when you click on links and/or ad banners that take you to third-party Web sites, you will be subject to the third parties' privacy policies, not ours. While we support the protection of privacy on the Internet, we are not responsible for the actions and privacy policies of third parties and other Web sites.

 

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you.

You can opt out of targeted advertising by using the links below:

- Facebook: https://www.facebook.com/settings/?tab=ads

- Google: https://www.google.com/settings/ads/anonymous

 

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

 

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

 

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

 

MINORS

The Site is not intended for individuals under the age of 18.

 

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at:
lechat@lechatblanch.com
or by mail using the details provided below:

Le Chat Blanch
38 Soi Sutthiphong 3, Din Daeng, Bangkok 10400 ,Thailand